Welcome to MOCLO. These Terms & Policies govern your use of our website and the purchase of products from us. By accessing this website or placing an order, you agree to these Terms.
1. About MOCLO
MOCLO is an online apparel brand offering thoughtfully designed women's clothing through its official website.
2. Eligibility
- You must be at least 18 years old or use the website under parental supervision.
- Information provided by you must be accurate.
- You must be legally capable of entering into a binding agreement.
3. Products
- Colours may vary slightly depending on your screen.
- Minor measurement differences may occur.
- Fabric texture and print placement may vary slightly.
4. Pricing
- All prices are in INR.
- Prices include applicable taxes unless stated otherwise.
- Prices may change without notice.
- Pricing errors may result in order cancellation and refund before dispatch.
5. Orders
- Orders are subject to acceptance.
- Orders may be cancelled due to stock availability or suspected fraud.
- If cancelled before dispatch, payments will be refunded.
6. Payments
- UPI
- Credit & Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
7. Shipping Policy
- Orders are generally processed within 1–2 business days.
- Metro: 3–5 business days.
- Other locations: 5–8 business days.
- Delivery estimates may vary due to external factors.
8. Order Tracking
Tracking information will be provided once your order has been dispatched.
9. Cancellation Policy
Orders may only be cancelled before dispatch.
10. Returns, Replacements & Store Credit
Return requests must be initiated within 7 days of delivery.
Eligible Returns
- Damaged product
- Wrong product delivered
- Manufacturing defect
- Size exchange (subject to stock)
Conditions
- Unused
- Unwashed
- Original tags attached
- Original packaging
Resolution
Eligible returns will receive either:
- Product Replacement
- Store Credit (Redeemable Coupon)
MOCLO does not provide cash refunds for returned products.
11. Product Care
- Machine wash cold.
- Wash similar colours together.
- Do not bleach.
- Dry in shade.
- Iron on low heat.
12. Privacy
We collect only the information necessary to process orders and improve your shopping experience. Payment details are securely processed by authorised payment providers and are never stored by MOCLO.
13. Cookies
Cookies help us remember your cart, improve performance and analyse website usage.
14. Intellectual Property
All content on this website is the exclusive property of MOCLO and may not be reproduced without permission.
15. User Responsibilities
- No unauthorised access.
- No malicious software.
- No unlawful use.
16. Limitation of Liability
MOCLO's liability shall never exceed the value of the relevant order.
17. Force Majeure
MOCLO is not responsible for delays caused by events beyond our reasonable control.
18. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Chennai, Tamil Nadu.
19. Contact
MOCLO
Email: mocloclothing@gmail.com
Website: www.moclo.in
Phone: +91 9047900090
Address: F2-B, Arunachalam Layout street Ambalpuram II Street,
Karaikkudi, Sivaganga, Tamil Nadu, 630002